One month ago, when Samsung finally launched the Galaxy Note 7, the South Korean manufacturer was convinced that Apple won’t stand a chance against their phablet, as it was packing pretty much the best they can currently offer, starting with an amazing design and ending with a high-end spec sheet. Oh, and the features…the features the Note 7 brought were awesome! I mean, that phone has an iris scanner!
However, little did Samsung know that, a few weeks later, users from all over the world would start complaining about the handsets battery issues. And by battery issues we don’t mean lasting for less than a day, but about exploding! Like…going ‘boom’ and stuff like that.
Why batteries keep exploding
Last week, Samsung announced that all Galaxy Note 7 units will be recalled, as the phone’s battery issues can lead to overheating or even exploding. Until now, 2.5 million phablets have been produced and 35 of them exploded. Even though this might seem a small number, you should know that the average battery fail rate is 1 in tens of millions, so it’s obviously that this is a serious issue and not just a singular case.
To be more specific, the Li-Ion power pack can reach about 100 degrees and the materials it’s made of will eventually start to break down, triggering a chemical chain reaction that releases energy, resulting a small, but dangerous explosion.
70% of the faulty batteries found in the Samsung Galaxy Note 7 were made by the company’s own SDI subsidiary and, temporarily, they have stopped using this type of batteries. As for the rest of the phones, they are using batteries supplied by Hong Kong-based Amperex Technology. Apparently, these models are safe.
How can I find out what battery I have?
Samsung will replace all Galaxy Note 7 units free of charge, meaning that you should return yours as fast as possible, even though you might wait a few weeks for a replacement. However, you have one more option: figuring out if your phone is powered by a faulty battery.
As mentioned above, units with Amperex Technology-made batteries are apparently safe, but the bad part is that the phone doesn’t have a removable back, so it’s not that easy to find out if your phone has one.
The folks over Phone Arena claim that you can look on the back of the handset or head to the Phone info section, from the Settings menu, and find what you need. If your phone is ‘manufactured in Korea’ or “in Vietnam’, it’s most likely powered by an SDI unit and you should immediately return it. On the other side, if it’s ‘manufactured in China’, it could be safe, but you don’t really like living on the edge, right?
How do I get my Samsung Galaxy Note 7 replaced?
Finally, if you decide that you don’t want to keep your current handset and get something new instead, Samsung will offer you a few options.
You can get a new Galaxy Note 7 or a Galaxy S7 Edge, as well as replacements for any Note 7 accessories. A $25 gift card or credit card of the bill will also be offered by the company, in order to compensate for the unpleasant situation. The swapping process should begin as early as next week.
In order to exchange your phone, head over to the store you bought your Note 7 from, or simply call 1-800-SAMSUNG, if you live in the United States. UK users can call the company’s customer service, on 0330 7261000, while Australian Galaxy Note 7 users can call 1300 262 603.
Samsung will soon announce how customers from other countries can replace their phones as well.